At Mosaic, it is a priority to provide great customer support. We’ll work closely with you to understand your business requirements and deliver the very best solution -- today and on an ongoing basis as your needs evolve. Our commitment begins from the moment you make your first contact and continues throughout the installation process and beyond to provide the expertise you need in support of your mission critical communications services.
Pre-Installation:
A Mosaic installation technician will be assigned to your specific service order and will work directly with our customers to track, test and turn up your service in a timely manner.
Post-Installation:
Once your service is installed, we’ll provide the resources you need for continued support.
Customers should contact:
866-724-2605 (8-MOSAIC-605)
or: NOC@Mosaicnetworx.com to report a problem or check the status of a trouble ticket 24 hours a day, seven days a week. Our knowledgeable support team will provide assistance. When opening a ticket please have your circuit id available and clearly state the service interruption you are experiencing.
