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Mosaic NetworX Hires New Regional Channel Manager – Caryn Capone
Larkspur, CA – Mosaic NetworX, announced that Caryn Capone will be joining the Team as a Regional Channel Manager based out of Texas. Caryn Capone will be joining the company from Nextiva, where she [...]
Designing Appropriate Compensation Plans for IT Sales Professionals, from Benefits to Bonuses
Whether you build bridges, install cellular transmission towers, or make wedding cakes, if you count on acquiring customers, then your business is a sales business. What you are selling may be a product or service, [...]
Driving Into the Future: Digital Technology in Automobiles and the Role of the Enterprise
Apple’s recent announcement of CarPlay means that another big-name software and services provider is looking to make inroads on the open road. Microsoft has partnered with Ford and other manufacturers on “Sync,” a system that [...]
Play Together, Stay Together: Keys to Increasing Technician Loyalty in the Enterprise
“Charlie’s leaving. He got a job as a Level 3 Engineer at Elcom.” The news hit the entire team hard. Charlie had been a lead tech for six years and was like a big brother [...]
Hands-Free IT: 5 Tips for Better Process Automation for Technology Providers
The order came in at 3:42 on a Friday. With the click of a button - "This order is accepted and confirmed" - Jenny started a chain of events within her IT Managed Services provider. [...]
Open Channels: Improving Sales & Technical Team Communication for Managed Service Providers
Calvin was beyond frustrated. Six months prior, he had taken a job with a small IT managed service provider. The plan was simple: he was responsible for finding new customers to help the company grow. [...]
Exceptional Customer Service in the Enterprise Doesn’t Have to Be the Exception
As recently as a decade ago, Dell was the preferred IT hardware provider of many consumers and businesses alike due to the exceptional service provided by the organization. Excellent products and top-notch service both before [...]