Using Text Messages for Identity Verification
How SMS Identity Verification Can Protect Your Business
It can be challenging to guarantee whether or not the people you’re working with are who they claim to be. While it may seem far-fetched, identity theft and security breaches happen far more often than most businesses might care to admit. Thankfully, SMS messaging plays an important role in helping businesses of all sizes with identity and user verification.
Confirming identities through SMS service is an inexpensive, yet highly reliable and convenient way to increase organizational security, as well as peace of mind. Read on here to learn what the experts at Mosaic NetworX have to say about SMS verification.
Why You Should Use An SMS Platform for Identity Verification
There are many benefits to using SMS verification during the course of your day to day business activities including:
- Decreasing security breaches
- Reducing incidence of unauthorized access to data and software applications
- Increasing trust and engagement during confidential discussions
- Better control of who has access to sensitive information and materials
- Improving awareness of where people or groups are at any given time
How to Use SMS Messaging for Identity Verification and Authorization
Text messages are a powerful tool in verifying the identity of individuals. Since most people keep their phone with them on a regular basis, a simple SMS message can be used in a variety of ways to confirm in real-time that a person is who they claim to be. Here are just a few of the ways you can utilize SMS identity verification technology for your business.
Case Study: SMS Verified Bank Customer Identities after a Data Breach
The data breach had been tremendous. One of the largest banks in the world accidentally shared the passwords of thousands of online customer accounts. Securing all this information and login access was of the utmost priority, but given the tendency of many people to use the same password across several web services, the bank had to assume that the people who had gained access to the bank account passwords also had access to customer email accounts.
As a result, sending password reset notifications by email was far from secure, since the bank couldn’t confirm the identity of the person reading the message. Here’s how they used SMS identity verification to solve the problem:
Advising Customers Through Text
Careful not to induce panic, the bank chose to send a series of text messages advising customers that their account passcodes might have been compromised. The messages were informative and directed customers to reset their account password as soon as possible. At the same time, the web team placed a field on the password-reset page of the website requiring an authentication code before the reset could be completed.
Users resetting their password were sent a code via text message to their cell phones. If they entered the correct code in to the website, they were allowed to change their password. If they entered the wrong code (or no code at all) they weren’t able to reset the account password.
The SMS verification plan worked! Within 48 hours, more than 90% of all online users had been verified and reset their passwords. While the bank did have reports of theft and fraud associated with the data breach, the damage was minimal considering how many accounts had been compromised.
Leveraging SMS Services for Identity Verification and User Authorization
Text messages are a powerful way to validate and verify the identity of those with whom you do business. It’s hard to imagine that the person sitting across from you in the boardroom or the user trying to log into your software service might not be who they claim, but it does happen. Thankfully, SMS verification offers a quick and convenient way to confirm a user’s identity before proceeding with the task at hand. Why leave the security and stability of your organization to chance when identity verification through text messaging is so simple and cost-effective?
Reach out today to learn more about how Mosaic NetworX can help set your company up with SMS identity verification services.
“Mosaic helped us get the best priced deal on an aggregate commit, while still keeping some flexibility in our carrier contracts, which was important to us. When we switched from static routing to using BGP, the Mosaic team was helpful at all stages of the process, and the migration went very smoothly. Mosaic has a helpful and technically proficient staff, and I have always had positive and technical communications with them. I highly recommend them.”
“Mosaic NetworX helped us navigate the murky world of data center network providers. We were able to negotiate one deal for two carriers and get a great rate in the process. When it came time to upgrade our connections for higher speeds, Mosaic was there to help us once again. They have gone above and beyond the call of duty to help our company accomplish its goals.”