Value-Added Experience & Relationships Spanning the Global Telecom Wholesale Market
We distinguish ourselves from traditional telecommunication carriers by redefining customer service and support with our White-Glove Service that is unparalleled in the market.
Reporting a problem? Checking the status of your trouble ticket?
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What Does Mosaic’s White Glove Service Offer You?
- Accurate Technical Design
- Professional Sales Support
- Pre-Install Order Verification Process
- Dedicated Project Management
- Experienced Implementation Team
- Pro-active implementation status updates
- 100% Billing Accuracy with SLA Guarantees
- Clear & Concise Invoice Statements
- 24/7/365 Accredited Customer Support NOC
- Post Implementation Assessment
- Quarterly Service Review
- Service Level Agreements
Our goal is to earn your business everyday and we are committed to delivering service that exceeds your expectations.