Caller ID can be set on a device, a user, or an entire account. Caller ID should be set on each user if they have a unique DID.
Caller ID doesn’t need to reflect anything related to the callflow being used or even the particular person making calls. It must simply be a valid Caller ID that can be presented to the person being called.
Caller ID Tips
There are a few things you should consider when setting Caller ID:
- If you have departments (such as sales, with a main support number) and you want to avoid customers calling back representatives directly, you should consider displaying the group’s main number and not the specific number of the associate.
- You must ensure Caller-ID is set correctly for the “Emergency Caller ID” on the account in order for 911 to work.
- A general account Caller ID should always be set, otherwise features may not work properly.