Skip to content
Your Customers Are Talking, but Are You Listening? Customer Feedback in the Enterprise
A hosting provider had built a solid business over a few years and was excited about the future. The provider had ten employees responsible for servicing two dozen accounts with various needs. From Quickbooks and website hosting to data backup solutions, they offered a wide range of services and took pride in customer service. Last August, their very first customer [...]
5 Reasons Why Building a Datacenter Yourself is a Terrible Idea
Not long ago, the concept of building a data center from scratch seemed like a great idea. Many businesses that are starting out believe having their own data center services will give them greater control over their IT organization. B Many businesses have learned the hard way, by leaping into building a data center from scratch. Data centers are expensive, [...]
Seeking a Great Salesperson for Your Startup IT Organization? Take a Look in the Mirror
So many of the software giants we know today got their start as a couple of techies toiling away over circuit boards in a garage. Sales started slowly in those days, and only picked up as the founders got the word out about their products and services with genuine passion. When you see these industry leaders now, with massive sales [...]
5 Important Tips on Building the Right Technical Team for Your IT Company
When people talk about “building a business,” they often use cute analogies about the “foundation” and the “blueprints,” as if the business were a house being built on a tract of land. But the truth is much less clear; every business is unique, so conventional plans don’t apply. Today’s challenges may be tomorrow’s opportunities, but tomorrow will surely bring challenges [...]
Better Safe Than Sorry – Why Every Company Should have a Disaster Recovery Plan in Place
On May 27, 1997, an F5 tornado ripped through the central Texas town of Jarrell. The powerful storm ripped the roof off of a grocery store and literally pulled roads up from the earth. When the tornado had finally cleared, 27 townspeople had lost their lives and millions of dollars in damage was left in its wake. 23 miles south [...]
Stop Toll Fraud and DDoS Before They Start: Thwarting Hackers with a Secure VoIP Network
VoIP networks comes with security risks, but your organization doesn’t need to fall victim to attacks from malicious hackers. Image source: Getvoip.com For two days earlier this year, six telephone lines in a San Diego hospital emergency room went dead. Before the loss of service, a hospital employee answered the phone and was shocked to receive ransom demands [...]